Nettyfish Chatbot in the Manufacturing industry has a dual role.
The first role is to help employees in receiving accurate information regarding some processes of various levels of production without time delay and to assist customer care representatives.
The second role is to help customers with their queries.
Chatbot use cases :
1. Supplies and inventory check
2. Automation of customer support
3. Handling floor queries
4. Update delivery notifications
5. Product recommendations