How WhatsApp chatbot is shaping logistics' future

How WhatsApp chatbot is shaping logistics' future

Aug 17, 2022

Benefits of WhatsApp API help in the logistics business

WhatsApp API is the future of businesses in a digital platform. Most people are now adapting to WhatsApp API for business betterment. WhatsApp API has more features to handle and engage the customers in the business anywhere and anytime. WhatsApp API engages businesses like ecommerce, retail, logistics, food & beverages, small business, etc.

Does WhatsApp API helps in courier services?

WhatsApp API can engage any business with the customers. Courier service and logistics are mostly the same, but the amount of parcel size matters. Usually, courier services deliver within the domestic and logistics businesses are international import and export services. It’s big and logistics not only shipments they also cargo and maritime shipping.

WhatsApp API and chatbot services are essential for courier services because they will engage the customers and provide automation services. It helps the delivery services in many ways.

Uses of WhatsApp Chatbot API in Courier Services and Logistics

WhatsApp chatbot API is not like personal WhatsApp. WhatsApp Business API is different from personal WhatsApp. WhatsApp API provides unlimited messages, marketing promotions, auto chat replies, and interactive responses. It is mostly automating your logistics business

Promotional Messages

Logistics and courier services also need promotions. WhatsApp API can send promotional messages to your customers through the WhatsApp campaign with offers and discounts

Handling customers 24/7

You can handle your customers and engage your customers via WhatsApp 24/7. WhatsApp bot provides the best auto interactive response, reminder sender, sent delivery updates, and solving queries at any time. This feature engages the customers in all ways.  

Shipment Location sharing  

You can share your shipment location through WhatsApp API easily to the customers. To know the shipment and delivery details.  

Delivery Updates

WhatsApp API can send the delivery report and shipment updates to the customers by WhatsApp campaign automation. It will help to keep the customer’s trust and loyalty. It also reduces the human work in the logistics business.  


Customer feedback is the most valuable one in business. You can send an automated feedback message to the customer after the service ends. This feature makes the customer happy and able to share queries, issues, and positive reviews. 

Queries and FAQs  

Frequently asked questions and queries can be solved automatically by the WhatsApp chatbot flow. It will reduce human interaction and work time.  

WhatsApp automation features in logistics  

WhatsApp automation feature is best for all businesses. It will reduce the amount of time, employees, and human interactions. It will provide 24/7 chat assistant support, and people can use the service or purchase products from WhatsApp chat.  

Nettyfish solution provides the best WhatsApp automation service to your business. Nettyfish is a top company that provides WhatsApp API and WhatsApp chatbot API service. You can reach Nettyfish for better WhatsApp API and better service. 

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