How Voice Key Input works?
Voice Key Input service enables the end user to send their choice by receiving a voice call.
By encapsulating VoC(Voice of Cutomers), you can bind and engross with customers at every liaison in the customer's move and automatically enhance their experience with your company.
In the voice call, the user will be given a set of choices from which he/she can click on the keypad from 0 to 9 on their mobile handset.
Voice of Customers Techniques (VoC)
Customer Interviews- Online surveys
- Online Customer Reviews
For a ready reference please check for the sample Voice call key input image on the right side of this section
This study conceptualize and bridges the gap between customer expectation and their actual experience.
How it impacts your business?
- Gives cautions in business promptly and also you can figure out possible brand setback
- Estimate new ideas and concept solutions
- Customize your products and it's feature
- Increase in cutomer withholding
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Voice of your customer
By generating robust Voice of the customer program you will be able to find:
- Why your customer need you
- How can you help your customers
- What your customers are looking for
- What are their interests
Voice Key Input
VoC strategy
In order to understand customer preferences, problems, feedbacks and complaints.
Identification of performance and improvisation wherever necessary in an organization
- By measuring latest implementations
- By enhancing business outcome or product
