IVR - "A self-operating customer assistance made user-friendly"
The greatly assembled IVR connection system that presents a magnificent and expert vision of the company, disregarding of the range of the business enterprise.
IVR Features
IVR stands for Interactive Voice Response.
It is a Self-Operating administrative solution that connects with customers with a customized salutation while presenting a classification of menus to choose the required query.
Nettyfish’s hosted IVR system(IVRS) permits you to customize the service to the customers.
Why IVR is required?
-
To produce more leads - Widening your business brand image
- Strengthen representative's output
- Supervise a wide range of call capacity
- Render customized know-how
Benefits of IVR
There are various benefits to the user to have a well organized communication process with strong solutions to Get your customers on their desired channel by giving them a customised experience.
- CRM association
- Reliability
- Adaptable
- Personalized
- 24*7 Support
Steps to Use IVR Service
Step 1 : Signup in voicesms.nettyfish.com and provide your username
Step 2 : Choose your desired number from IVR Number list provided by Nettyfish
Step 3 : Chosen number will be configured under your user’s name as per your IVR plan
Step 4 : Provide flowchart with script, welcome recordings and other recording according to script of the IVR Channels
Step 5 : Provide destination mobile numbers or landline
Step 6 : Start Using the IVR service
Step 7 : Check updated reports with Numbers, Time of call, Call conversation recordings and destinations connected
