IVR Service

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IVR - "A self-operating customer assistance made user-friendly"

The greatly assembled IVR connection system that presents a magnificent and expert vision of the company, disregarding of the range of the business enterprise.

IVR Features

IVR stands for Interactive Voice Response.

It is a Self-Operating administrative solution that connects with customers with a customized salutation while presenting a classification of menus to choose the required query.

Nettyfish’s hosted IVR system(IVRS) permits you to customize the service to the customers.

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Why IVR is required?

  • Picture of the author To produce more leads
  • Picture of the author Widening your business brand image
  • Picture of the author Strengthen representative's output
  • Picture of the author Supervise a wide range of call capacity
  • Picture of the author Render customized know-how

Benefits of IVR

There are various benefits to the user to have a well organized communication process with strong solutions to Get your customers on their desired channel by giving them a customised experience.

  • Picture of the author CRM association
  • Picture of the author Reliability
  • Picture of the author Adaptable
  • Picture of the author Personalized
  • Picture of the author 24*7 Support

Steps to Use IVR Service

Step 1 : Signup in voicesms.nettyfish.com and provide your username

Step 2 : Choose your desired number from IVR Number list provided by Nettyfish

Step 3 : Chosen number will be configured under your user’s name as per your IVR plan

Step 4 : Provide flowchart with script, welcome recordings and other recording according to script of the IVR Channels

Step 5 : Provide destination mobile numbers or landline

Step 6 : Start Using the IVR service

Step 7 : Check updated reports with Numbers, Time of call, Call conversation recordings and destinations connected